Shipping policy

Shipping Policy

Shipping is free on every order, with no minimum spend and no surcharge at checkout.

Where we ship

We currently ship to the United States, United Kingdom, Canada, Australia, New Zealand and selected countries in the EU and EEA. If your country is not available at checkout, we do not ship there yet — email support@furlcarry.com and we will tell you when that changes.

Processing time

Orders leave our warehouse within 1–3 business days of being placed. Orders placed at a weekend or on a public holiday begin processing the next business day.

Delivery time

After dispatch, delivery typically takes 7–12 business days depending on destination and local customs handling. Remote and rural regions can take longer. These are estimates, not guarantees — carrier delays, weather and customs inspections are outside our control.

Tracking

A tracking number is emailed as soon as your parcel ships. Tracking can take 24–48 hours to show its first scan. If nothing has appeared after that, email support@furlcarry.com and we will chase it with the carrier.

Customs, duties and taxes

Import duties and taxes, where they apply, are set by the destination country and are not included in the price you pay us. Any such charges are the responsibility of the recipient.

Addresses

Please check your shipping address carefully at checkout. We can correct an address while the order is still being prepared — email us straight away. We cannot redirect a parcel once it has shipped, and we are not able to refund orders lost because of an incorrect address supplied at checkout.

Lost or delayed parcels

If your parcel has not arrived within 20 business days of dispatch, email support@furlcarry.com. We will investigate with the carrier and, if the parcel is confirmed lost, send a replacement or refund you in full.