Shipping & Returns

Shipping

Shipping is free on every order. There is no minimum spend and no surcharge at checkout.

Where we ship. The United States, United Kingdom, Canada, Australia, New Zealand and selected EU and EEA countries. If your country does not appear at checkout, we do not ship there yet.

Processing. Orders leave the warehouse within 1–3 business days of being placed.

Transit. Delivery typically takes 7–12 business days after dispatch, depending on destination and local customs handling. Remote regions can take longer.

Tracking. A tracking number is emailed as soon as your parcel ships. If it has not arrived within 24 hours of that email, check your spam folder before contacting us.

Customs and duties. Import duties or taxes, where they apply, are set by your country and are not included in the price. Any such charges are the recipient's responsibility.

Returns

Window. 30 days from the date of delivery.

Condition. The bag must be unused and in its original condition. We cannot accept a bag that has been worn, washed or damaged after delivery.

How to start one. Email support@furlcarry.com with your order number and the reason. We reply with the return address and instructions.

Refunds. Once the return arrives and passes inspection, we refund the full purchase price to the original payment method within 5–10 business days. There is no restocking fee.

Return postage. On a change-of-mind return, return postage is the customer's responsibility. On a faulty or incorrect item, we cover it.

Faulty items. If the bag arrives damaged or defective, email a photo within 30 days of delivery and we will replace or refund it at no cost to you.

Contact

All shipping and return enquiries: support@furlcarry.com. We reply within one business day.