Shipping & Returns
Shipping
Every order is dispatched within 24–48 hours, Monday to Friday, from whichever of our warehouses is closest to your address. You get a tracking link by email as soon as the parcel is scanned.
Shipping is free when you order 2 or more, and a flat $5 on a single bag (shown in your local currency at checkout). Taxes and duties are included, so nothing is owed on delivery.
Delivery times
The times below are business days after dispatch. They exclude weekends and public holidays.
| Country | Delivery after dispatch | Shipping |
|---|---|---|
| United States | 5–8 business days | $5 · free on 2+ |
| United Kingdom | 3–5 business days | $5 · free on 2+ |
| Canada | 6–9 business days | $5 · free on 2+ |
| Australia | 6–9 business days | $5 · free on 2+ |
| New Zealand | 6–10 business days | $5 · free on 2+ |
We currently ship to the United States, United Kingdom, Canada, Australia and New Zealand. Peak periods and severe weather can add a day or two; if your parcel has not moved for five business days, email support@furlcarry.com and we chase the carrier or send a replacement.
Taxes and duties
Taxes and duties are included. We ship delivered-duty-paid, so any import duty and tax on your parcel is settled before it reaches you: there is nothing to pay to the carrier on delivery and no customs invoice to chase. Prices are shown in your local currency, and where VAT, GST or sales tax applies it is calculated and shown at checkout before you pay.
Returns
60-day returns. Carry it for up to 60 days from delivery. If it is not for you, email support@furlcarry.com with your order number and we reply within one business day with a return address.
- Items should be unused and in their original condition and packaging.
- Refunds go back to your original payment method within 5–10 business days of the return reaching us.
- Damaged, faulty or wrong item? Send a photo and we replace it or refund you in full, and we cover the return postage.
- On a change-of-mind return, return postage is paid by you unless the item is faulty.
- Not dispatched yet? Email us and we cancel and refund the order in full.
Your statutory rights
Our 60-day window is offered in addition to your legal rights and does not replace them.
- United Kingdom: you keep the statutory 14-day right to cancel under the Consumer Contracts Regulations 2013, and your rights under the Consumer Rights Act 2015.
- Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.
- New Zealand: your rights under the Consumer Guarantees Act 1993 apply in full.
- United States and Canada: this policy is in addition to any rights you have under applicable federal, state or provincial consumer law.
Questions about an order: support@furlcarry.com.