Refund policy

Refund & Return Policy

If the bag is not right, you have 30 days from the date of delivery to return it.

Conditions

The bag must be unused and in its original condition. We cannot accept a return on a bag that has been worn, washed, altered or damaged after delivery.

Starting a return

Email support@furlcarry.com with your order number and the reason for the return. We reply with the return address and instructions within one business day. Please do not send anything back before contacting us — returns without prior contact can be delayed or lost.

Refunds

Once your return arrives and passes inspection, we refund the full purchase price to the original payment method. Refunds are issued within 5–10 business days of us receiving the item; how quickly it appears on your statement depends on your bank or card issuer. There is no restocking fee.

Return postage

On a change-of-mind return, return postage is the customer's responsibility. On a faulty, damaged or incorrect item, we cover the cost of return postage.

Buy-one-get-one orders

Orders ship two bags for one price. A refund on such an order requires both bags to be returned. If only one bag is returned, we refund the order value less the standard single-bag price.

Faulty or damaged items

If your bag arrives damaged or develops a manufacturing fault, email a photograph to support@furlcarry.com within 30 days of delivery. We will replace it or refund it in full, and we cover the return postage.

Cancellations

Orders can be changed or cancelled at no cost while they are still being prepared. Email us as soon as possible — once a parcel has shipped it must be handled as a return.

Statutory rights

Nothing in this policy limits any statutory right you have under the consumer law of your country.